SHIPPING & TRACKING
All questions regarding shipments and track & trace.
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- all orders will be dispatched within 24-72 business hours, this is also when you will receive your unique track and trace code.
- shipping will take around 4-7 business days depending on your location. We ship to around 75 countries.
More detailed shipping times
Our average shipping times are;
🌏 Asia - 4-7 Business days
🌎 USA & Canada - 3-7 business days
🌎 LATAM - 5-9 business days
🌍 Europe - 4-8 business days
🌍 Africa - 5-10 business days
Do you ship overseas?
Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs will apply, and will be added at checkout.
Currently Free Shipping applies on every order.
We run discounts and promotions all year, so stay tuned for exclusive deals on shipping.
Do you ship to my country?
We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: on: www.aftership.com/track
RETURNS AND EXCHANGE
Learn more about our Exchange and return policy as well as the products warranty.
What are the return rules?
You can return a product for any reason within 30-days guaranteed. No questions asked.
We do not charge a return fee.
The customer only have to bare the return label.
How do returns work?
By simply sending us an e-mail on support@maisonferetti.com or through the contact form.
Our support team will then guide you through the return process.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
Still need support?
CONTACT US
Did not find your question or need personal assistance?
Send us an e-mail on support@maisonferetti.com or send us a message through our contact page.